One-to-One Customer Service. Best Practice #1: Maximizing Customer Value

Customer segmentation strategies help focus on servicing, retaining, and developing high value customers. Low value/low opportunity customers are directed to lower-cost service options such as self-service or assisted service. But this approach could be costing you customers and revenue. Register now for this 30 minute webinar on Wednesday May 1st at 2:00pm EST/11:00am PST to learn how to design contact center routing that: Maximizes customer value while improving customer experience for all your customers Balances customer value and opportunity value Optimizes agent skills and resources Request Free!

via Free Sales & Marketing Magazines and Downloads from chrissimpson.tradepub.com http://chrissimpson.tradepub.com/c/pubRD.mpl?sr=rss&_t=rss&pc=w_ge18