Smart Desktops Enhance Agent and Customer Experiences

Richard Snow, VP & Research Director of Ventana Research, addresses the major challenges companies face in handling omnichannel customer interactions. Snow will share valuable insight and current industry trends on: Best practices for improving the agent's journey that directly impact the customer experience The technology available to support the agent as customer interactions grow in complexity Building a case of improving contact center applications when the philosophy is “don't fix what's not broken” Request Free!

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