1-to-1 Customer Service Best Practice #4: Integrate Workforce Management with Contact Center Routing

Register now for this webinar on Wednesday June 12, 2013 at 2 PM Eastern / 11 AM Pacific and learn how integrating contact center routing with workforce management can help you: Optimize your workforce and reduce overstaffing Implement skills-based routing Provide world-class customer experience LIVE DEMO See Genesys in Action! Thomas Tritten II will demonstrate how you can use the Genesys Workforce Management Solution to optimize your interaction distribution in new and exciting ways. Request Free!

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