Monday, January 25, 2016

Customer Desires Vs. Retailer Capabilities: Minding the Omni-Channel Commerce Gap

Consumers have heightened shopping expectations in the era of omni-channel. However, only a third of retailers have operationalized even the basics such as store pickup, cross-channel inventory visibility, and store based fulfillment.

Download this paper to learn about the four key findings yielded by Forrester!

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